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Terms and Conditions

Last updated 9 November 2026

These Terms and Conditions ("Terms") govern your use of the Tuguduk website at tuguduk.tech and of the Tuguduk apps, including Tuguduk, Tuguduk Rider and Tuguduk Partner (together, the "Services"). By using the Services you agree to these Terms. If you do not agree, please do not use them.

1. Who we are

Tuguduk ("Tuguduk", "we", "us") is a local ride, shared ride and parcel delivery platform based in Kalaburagi, Karnataka, India. You can reach us at [email protected].

2. Using Tuguduk

  • You must be at least 18 years old to create an account.
  • Registration needs a mobile number verified with a one-time password (OTP).
  • Give us accurate information and keep it up to date.
  • You are responsible for everything that happens on your account. Keep your login details safe and tell us if you think someone else has used your account.
  • Do not share your account with other people.

3. What Tuguduk does

Tuguduk provides technology that connects customers with independent riders. The ride or delivery itself is carried out by the rider. Riders are independent. They are not employees, agents or partners of Tuguduk.

Some services, such as Shop and FuelQ, are shown as coming soon and may not be available yet.

4. Rides and shared rides

  • Booking. When you request a ride, we alert nearby riders. The first rider to accept the request takes the trip. We may widen the search area while we look for a rider.
  • Ride OTP. You receive an OTP for each trip. Share it with the rider only when you have met and are ready to start.
  • Shared rides. A verified customer can offer a seat on their own trip. A co-rider who joins pays their share of the fare as shown in the app. Everyone on a shared ride must follow these Terms.
  • Check before you go. Make sure the rider and the vehicle number match your booking in the app before you start.

5. Parcel delivery

  • Parcels are priced by size: small, medium, large and extra large. Describe your parcel accurately and choose the right size.
  • Delivery is confirmed with an OTP. Share it with the rider only when the parcel is in the receiver's hands.
  • Do not send illegal items, weapons, explosives, flammable or hazardous materials, live animals, or anything that is unlawful to carry or deliver. Riders may refuse any parcel they believe is unsafe or prohibited.
  • If a parcel cannot be delivered, the rider may try to contact the sender. The parcel may then be left at the doorstep with the sender's agreement or returned to the sender, and a return charge may apply.

6. Fares and payments

  • Fares are calculated from the road distance of the trip and are shown before you confirm. A trip may include a pickup surcharge, and if no rider accepts you may choose to raise the fare.
  • You pay the rider directly, by cash or by UPI, or use your Tuguduk wallet where it is available. A customer cannot confirm their own payment, and a rider cannot settle a payment dispute alone. Our support team reviews disputes.
  • We may introduce a service charge in the future. Any such charge will be shown to you before you confirm a booking.
  • Wallet balances can be used only within Tuguduk. Top-up, payout and withdrawal rules are shown in the app.
  • Cancellation rules, and any charges that apply, are shown in the app.

7. Terms for riders

If you ride with Tuguduk, you also agree to the following.

  • You are at least 18 years old, hold a valid driving licence for the vehicle you use, and have its registration documents.
  • You complete verification (identity and licence documents, a live selfie and your vehicle number) and are approved before you go online.
  • You follow all traffic and transport laws, wear a helmet where required, keep your vehicle in a safe condition and carry insurance as the law requires.
  • You treat customers with respect and never ask for more than the fare and charges shown in the app.
  • You collect the fare directly from the customer. Tuguduk may charge riders a platform fee, which will be shown in the Rider app before it applies. Unpaid platform fees may stop you from going online until they are settled.
  • You are responsible for your own taxes, licences and permits.

8. Safety

The apps include an SOS button that dials 112 and can send a message with your live trip link to up to three emergency contacts you choose. These tools help, but they do not replace emergency services. In an emergency, call 112 first. Please report any safety incident to [email protected] as soon as you can.

9. Acceptable use

You must not:

  • give false information or pretend to be someone else;
  • harass, threaten or discriminate against anyone;
  • make fake or repeated bookings, or misuse OTPs, SOS or support features;
  • interfere with the Services, or try to reach data that is not yours;
  • copy, reverse engineer or resell the Services, except where the law allows it;
  • use the Services for anything unlawful.

10. Verification, suspension and ending your account

We verify the identity of riders and some customers, and our team reviews documents manually. We may suspend or end an account, or remove access to a feature, if we believe these Terms have been broken, if someone's safety is at risk, or if the law requires it.

You can stop using the Services at any time. To ask us to delete your account, write to [email protected].

11. Support and the AI assistant

Our support assistant uses artificial intelligence to answer common questions. It can make mistakes, so please check important information with our team. You can ask for a person to look into your issue.

12. Our content and your content

The Tuguduk name, logo and apps belong to us. We give you a personal, limited and non-transferable licence to use the apps for their intended purpose. You keep ownership of what you submit, and you allow us to use it to run and improve the Services, as described in our Privacy Policy.

13. Disclaimers and limits on our liability

We work to keep the Services available and accurate, but we provide them "as is" and cannot promise that they will always be available or free of errors. Because rides and deliveries are carried out by independent riders, we are not responsible for what riders or customers do or fail to do, except where the law says we are.

To the extent the law allows, Tuguduk is not liable for indirect or consequential loss, and our total liability for any claim relating to the Services is limited to the amount you paid for the booking the claim relates to. Nothing in these Terms limits any right you have under consumer protection law, or any liability that cannot be limited by law.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the date at the top of this page and, for important changes, tell you in the app or by email. If you keep using the Services after a change, you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of India. Any dispute is subject to the courts at Kalaburagi, Karnataka, India, without affecting any rights you have under consumer protection law.

16. Contact us

Questions about these Terms? Write to [email protected], or use our contact page.